Caspen’s customisable waitlist lets you prioritise clients by urgency or wait time and keep your schedule full.
Keep track of who wants to come in sooner, and find them the moment a slot opens up.
Choose a time on the calendar and Caspen shows the waitlisted clients whose days, times, location and practitioner fit. Pick one, and their entry closes when you save the appointment.
Each entry holds the days and times of day that work, plus a preferred location, practitioner and service, or any.
Start with Urgent, Medium Priority and Low priority tags, or make your own, so the most pressing clients stand out.
A count on the calendar shows how many clients are waiting, and one click opens the list with how long each has waited.
The waitlist report charts entries added against entries closed, the median wait time, and demand by location, practitioner and service.
The smaller details that make the waitlist easy to run.
Add a note to any entry so special requests aren’t missed when you book.
Matches are listed with the client who has waited longest at the top.
Close an entry or re-open it any time, and closed entries show how long the client waited.
Find an entry by client, location, practitioner or service.
Link a waitlist entry to each client you add to the same appointment.
Choose which roles can see and edit the waitlist, and who can run its report.
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