Ensure timely communication with automatic notifications for clients and contacts. Caspen enhances the client experience while reducing no-shows and late cancellations.
Relax while we ensure timely reminders, so you can focus on delivering the best care to your clients.
Set SMS and email reminders from one hour to seven days before an appointment, and Caspen sends each one on schedule. Add more than one, such as a day before and two hours before.
Each reminder can carry a link where the client confirms in one tap. The appointment gets a tick on your calendar and a record of when it was confirmed.
From the same link, clients can pick a new time or cancel within the lead times you set. Turn either option off if you’d rather they call.
Separate SMS and email notifications go out when an appointment is booked, rescheduled or cancelled, and each one can be switched on or off.
Edit every SMS and email, and drop in variables such as the client’s first name, the appointment time and the manage link.
The details that get every message to the right people at the right time.
Give a service its own notification set, or let it use your default set.
Linked contacts such as a parent or carer can receive the appointment emails too.
Every message is logged on the client’s record as queued, delivered or failed.
Mark an appointment confirmed yourself when a client confirms by phone.
When an appointment is rescheduled, its reminders are scheduled again for the new time.
Practitioners can be emailed when a client books, reschedules or cancels online.
Classes have their own notification sets, with SMS and email reminders before each class.
Clients are emailed a set number of days after a form is sent, until they complete it.
Email reminders go out a set number of days before or after an invoice is due.
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